Frequency asked questions
What method do you use to clean windows?
We use our reach and wash system which uses purified water to clean windows, internal windows we use the traditional method.
Do you just clean houses?
No, we also clean commercial property ranging from offices to warehouses
I only have 3 windows, would you clean this?
Yes, we clean small and large property up to 30ft. We do have a minimum charge of £10.
Are you reliable?
Yes, we are reliable. We will always clean your windows at the agreed frequency or date, except in extremely bad weather conditions.
Will you call at the same time?
Yes, we will call every Month, 6, Bi-Monthly or 12 weeks, which was the agreed frequency, depending on the weather conditions. Commercial customers have a choice of frequency - Weekly, fortnightly, monthly and quarterly to suit their business requirements.
Do you do one off cleans?
Yes, please contact us for a quote.
What if we do not want our windows cleaned this time around?
If we come to clean your windows and you say ‘Not this time’, we will remove you from our list. The only time we would miss cleaning your windows at the agreed frequency would be if you had notified us in advance, or you were moving house.
How much will it cost to clean my windows?
We will give you a rough estimate over the phone after asking you some information about your property, but we can only give you the actual price once we have seen the property in question.
What hours do you work?
We work Monday to Thursday 8am – 5pm, Friday 8am - 4pm. Also, the odd Saturday mornings as and when required.
Do I need to be in when my windows are cleaned?
No. You do not need to be at home when we clean your windows. We will put a note on your door to tell you your windows were cleaned today.
Do you still clean windows in the rain?
We clean in all weather conditions as long as it is safe to do so. If there are extremely bad weather conditions, we will arrange another time to clean your windows, typically within 7 days.
Do you offer a guarantee?
Yes. If within 24 hours there are any problems with our work, please give us a call, and we will rectify this free of charge.
Will you climb over my gate?
No, we never climb over gates or fences as this could risk damaging your property and hurting ourselves. We have special ladders that fit over the average sized gate so we can gain access to your property safely.